General terms and conditions
for end users
Orders & Delivery
Simply order directly in our online shop. Alternatively, you can also call or send us an e-mail. In order to enable a smooth processing, we ask you to provide your complete address with telephone number as well as your customer number (if available).
Shipping and Handling Costs
Shipping by DPD in Germany:
When shipping with DPD in Germany we charge a fee of € 4,90 for packaging and shipping.
For shipping to German islands there is an additional charge of € 10,-!
Shipping by DHL in Germany:
For shipping with DHL we charge the actual DHL shipping fees. These are at the moment:
up to 5 kg: € 6,99
up to 10 kg: € 8,49
up to 31,5 kg: € 14,99
Please note that for the calculation of the shipping weight the gross product weights (product + packaging + shipping packaging share) are calculated! The shipping costs of your order will be displayed before completing the order.
Deliveries abroad are normally made with DPD. If desired, shipping by DHL is possible. Please let us know when you order using the comments field before submitting the order. We will then check this and inform you if the shipping costs change.
The customer will be billed in full for the shipping costs (plus statutory VAT, if applicable).
All possible costs such as customs, import, remittance fees (foreign remittance fees) and VAT are to be covered by the customer.
New customers / first orders
Please understand that we reserve the right to ask for prepayment even for new customers and first orders within Germany.
For new customers outside Germany we generally ask for payment in advance.
Payments via PayPal or SEPA direct debit are alternatively possible at any time.
Right of revocation and return
You have the right to revoke this contract within fourteen days without giving reasons. The revocation period is fourteen days from the day on which you or a third party designated by you, other than the carrier, took or has taken possession of the last goods. In order to exercise your right of withdrawal, you must inform us
Niem-Handel, Gerald Moser
Phone: +49 6258 949555
Fax number: +49 2658 949557
by means of a clear statement (e.g. a letter, fax or e-mail sent by post) of your decision to withdraw from this contract.
You may use the attached model revocation form, which is not mandatory:
Download sample withdrawal form (PDF)!
In order to comply with the revocation period, it is adequate that you send the notification of the exercise of the right of revocation before the end of the revocation period.
Consequences of withdrawal
If you withdraw from this agreement, we shall reimburse you for all payments we have received from you, including delivery charges (other than any additional charges arising from your choosing a different method of delivery to the cheapest standard delivery offered by us), as soon as possible and no later than fourteen days from the date on which we receive notice of your withdrawal from this agreement. We will use the same means of payment for this refund as you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged for this refund. We may refuse to refund until we have received the goods or until you have provided proof that you have returned the goods, whichever is earlier. You must return or hand over the goods to us immediately and in any event no later than fourteen days from the date on which you notify us of the cancellation of this agreement. This period is complied with if you send the goods before the expiry of the fourteen-day period. You shall bear the direct costs of returning the goods. You will only have to pay for any loss of value of the goods if this loss of value is due to handling of the goods that is not necessary for checking their condition, properties and functionality.
Storage of your personal data
In order to be able to execute your orders optimally, we collect data such as your full name, address, telephone number, etc. These personal data are stored by us when processing your order.
This enables us to keep you informed about our products and offers, for example by sending you our customer information by e-mail and our free brochure. You can of course cancel the receipt of our advertising material at any time without incurring any costs.
Your personal data will be treated by us in strict confidence in all cases and will of course never be passed on to unauthorised third parties (e.g. for their advertising purposes). At your personal request, we will be pleased to inform you about the type and scope of your data stored by us.
Liability & Complaints
We usually need 2-3 days to process your order; seldom longer than 7 working days. However, in individual cases, delays in delivery cannot be avoided. If possible, we will then send you a partial delivery - if not otherwise specified by you in your order - and deliver the straggler free of charge. Please understand that we do not accept any liability for delays in delivery, nor do we accept any liability if an item is no longer available.
We ask you to notify us immediately, at the latest within 2 weeks after receipt of the goods, of any complaints regarding the scope of delivery, wrong deliveries and quantity discrepancies. We will immediately take care of a proper correction.
Please report any transport damage immediately to the relevant transport company, as we can hold them liable for this.
Platform for online dispute resolution
The European Commission provides an Online Dispute Resolution (OS) platform. The platform can be found at http://ec.europa.eu/consumers/odr/. Please use our e-mail address firstname.lastname@example.org as our contact address.
We are legally obliged to provide the above information from January 2016. However, in case of complaints and dissatisfaction on your part, we still ask you to contact us directly first!
For payments by direct debit, we grant you a 2% discount.
Deliveries on account are to be paid within 30 days with a payment term without discounts.
Customers from other EU countries (European Union) are requested to pay by EU standard bank transfer. The bank charges for foreign bank transfers must be paid in full.
The prices of the most recent prospectus are valid. We reserve the right to increase the prices of individual products.
The delivered goods remain the property of the company Niem-Handel Gerald Moser, D-64579 Gernsheim, Germany, until full payment has been received.
Frankfurter Volksbank eG
IBAN: DE 36 501 900 00 000 00 99 295
Your contractual partner for all products ordered on this website is:
Niem Handel Gerald Moser
Phone: +49 6258 - 94 95 55
VAT ID number: DE 192 005 300
The validity of our "General Terms and Conditions" are subject to the following laws, among others:
BGB and FernAbsG.
The law of the Federal Republic of Germany applies. Place of jurisdiction is Darmstadt, Hesse.
Gernsheim den, 07.11.2013