We ship our goods insured by DPD or alternatively by DHL.
As an end consumer in Germany, you are free to choose between the two delivery services. Please note, however, that the shipping costs may vary between the two delivery services depending on the delivery location and weight!
Shipping to other European countries is now mainly carried out by DHL.
Only in exceptional cases is shipping carried out by other shipping companies.
Below we would like to give you an overview of how the shipping costs are calculated:
Germany
DPD
For shipping with DPD in Germany, we charge a flat rate of €5.90 for packaging and shipping. From 85 € value of goods we ship free of charge within Germany!
For shipping to German islands there is an additional 10,- Euro island surcharge!
DHL
Alternatively, we also offer shipping via DHL.
Island shipping is even cheaper here than with DPD.
Here we charge the actual DHL shipping fees. These are currently:
up to 5 kg: 6.99 EUR up to 10 kg: 9.49 EUR up to 31,5 kg: 17.49 EUR
Please note that the gross product weights (product + packaging + shipping packaging portion) are used to calculate the shipping weight! The shipping costs for your order will be displayed before you finalise your order.
Other European countries
For all European countries, the actual shipping costs are calculated directly by our shop system. The calculation is based on the total weight of the order. You can view the shipping costs at any time in the shopping basket.
Please note: Delivery destinations that are subject to special conditions of the shipper (e.g. islands) and those with special tax regulations (e.g. Livigno) are excluded. In these special cases, the shipping costs may differ from the costs stated in the shop. If this is the case for you, we will inform you of the shipping costs incurred by you by e-mail after receipt of your order. The order will then only become effective once you accept the different shipping costs.
Switzerland
The actual shipping costs for Switzerland are also calculated directly by the shop. Orders are dispatched VAT-free. There is a handling charge of €20.00 per consignment from our shipping service provider, which is already included in the shipping costs shown.
Other countries
Due to our location in Germany, we mainly ship within Europe. If you would like to place an order outside Europe, please contact us by telephone or e-mail. We will then check whether shipping is feasible and inform you of the costs.
Please note:
All possible costs such as customs, import, transfer fees (foreign transfer costs) and VAT are to be borne by the customer.
Questions?
If you have any further questions regarding dispatch or shipping costs, please contact us by phone or e-mail - we will be happy to help you!
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